Customer Help

Product Info

LC Active has a sizing guide on every product page or you can visit the Size Guide section of our website. Our sizes are represented in UK sizes.

LC Active high waisted leggings and shorts, are printed using a sublimation process. This method transfers a design to fabric using ink and heat. To help maintain the quality and appearance of your gym leggings please follow these activewear care instructions.

Shipping

We ship orders Monday – Friday (except public holidays). Dispatch confirmation is also emailed from customer help. We aim to dispatch orders within 48hrs.

For UK orders we use Royal Mail. Therefore please allow 2-5 working days after dispatch for delivery.

Please ensure you have entered the correct and full delivery address at checkout. If you have entered an incorrect address please email us at shop@lcactive.co.uk for customer help.

You will receive an email to inform you that your order has been dispatched. A tracking number is attached to this email.

Payment

We’ve partnered with Klarna to give you a better shopping experience. More information can be found here.

LC Active is pleased to offer Clearpay as a payment method for purchase. More information can be found here.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. It should be noted that our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atshop@lcactive.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For more information see our returns policy.

Still need help? Send us a note.

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